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Designing a Decision Support System for Prioritizing of Banks’ Branches | ||
Journal of Information Technology Management | ||
مقاله 5، دوره 7، شماره 2، مهر 2015، صفحه 283-300 اصل مقاله (530.06 K) | ||
نوع مقاله: Research Paper | ||
شناسه دیجیتال (DOI): 10.22059/jitm.2015.53994 | ||
نویسندگان | ||
Ameneh Khadivar* 1؛ Zahra Mohammadi2 | ||
1Assistant Prof., Faculty of Economic and Social Sciences, Alzahra University, Tehran, Iran | ||
2BSc., Faculty of Economic and Social Sciences, Alzahra University, Tehran, Iran | ||
چکیده | ||
The banks are the most important symbol of monetary market in any country without exception. As the optimum function of the banks have important role in economic development of the country, creating the ground for qualitative and quantitative promotion of the banks performance in healthy competition can play important role in achieving the goals. One of the methods helping the bank’s branches to identify the competitive position and performance quality is evaluation of their performance from various aspects and their ranking. The aim of present study is to design a decision support system based on Promethee II method as a complete and comprehensive method and by automatic ranking, despite considering the qualitative and quantitative indices, it is done in by low time and costs with high precision. Thus, it is possible to analyze the sensitivities to be sure of the initial selections and changing the indices and values dependent upon the environmental changes are provided for branches evaluators. The system output is the rank associated to each branch based on Promethee II method. | ||
کلیدواژهها | ||
Bank branches rating؛ decision support system؛ Multi-criteria decision making methods؛ Performance Evaluation؛ Promethee II method | ||
عنوان مقاله [English] | ||
طراحی سیستم پشتیبان تصمیم برای رتبه بندی شعب بانک (مطالعه موردی: بانک تجارت) | ||
نویسندگان [English] | ||
آمنه خدیور1؛ زهرا محمدی2 | ||
1استادیار گروه مدیریت، دانشکدۀ علوم اجتماعی و اقتصاد دانشگاه الزهرا، تهران، ایران | ||
2کارشناسارشد مدیریت فناوری اطلاعات، دانشکدۀ علوم اجتماعی و اقتصاد، دانشگاه الزهرا، تهران، ایران | ||
چکیده [English] | ||
از آنجا که کارکرد بهینۀ بانکها، تأثیر بسزایی در توسعۀ اقتصادی کشور دارد، ایجاد بسترهای لازم در جهت ارتقای کیفی و کمی عملکرد بانکها در سایۀ رقابتی سالم، میتواند نقش شایان توجهی در دستیابی به اهداف داشته باشد. بنابراین یکی از روشهایی که به شعبههای بانکها در راستای شناسایی جایگاه رقابتی و کیفیت عملکرد کمک میکند، سنجش عملکرد آنها از ابعاد گوناگون و رتبهبندی آنهاست. روش این پژوهش از دید هدف، کاربردی ـ توسعهای و از نظر داده، توصیفی است. در پژوهش پیش رو سیستم پشتیبان تصمیمی بر اساس روش پرامیتی دو، برای رتبهبندی شعبههای بانک تجارت طراحی شده است. خروجی این سیستم، رتبۀ اختصاصدادهشده به هر شعبه در مقایسه با شعبههای دیگر است که شعبهها را با توجه به فهرست کاملی از شاخصهای ارزیابی عملکرد، شامل شاخصهای کمی و کیفی رتبهبندی میکند و در نهایت، امکان تجزیهوتحلیل حساسیت مفیدی را برای تصمیمگیرندگان فراهم میآورد. | ||
کلیدواژهها [English] | ||
ارزیابی عملکرد, رتبهبندی شعب بانک, روش پرامیتی, روشهای تصمیمگیری چندمعیاره, سیستم پشتیبان تصمیم | ||
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