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تأثیر متناقض رضایت شغلی بر آوای مخرب کارکنان با توجه به نقش میانجیگری شبکههای اجتماعی و تعهد سازمانی | ||
مدیریت دولتی | ||
مقاله 9، دوره 10، شماره 2، 1397، صفحه 311-332 اصل مقاله (396.12 K) | ||
نوع مقاله: مقاله علمی پژوهشی | ||
شناسه دیجیتال (DOI): 10.22059/jipa.2018.254720.2240 | ||
نویسندگان | ||
غلامعلی طبرسا1؛ سجاد شکوهیار2؛ محمد الفت* 3 | ||
1استاد گروه مدیریت دولتی، دانشکده مدیریت و حسابداری دانشگاه شهید بهشتی، تهران، ایران | ||
2استادیار گروه مدیریت فناوری اطلاعات، دانشکده مدیریت و حسابداری دانشگاه شهید بهشتی، تهران، ایران | ||
3کارشناس ارشد سیستمهای اطلاعاتی مدیریت، دانشکده مدیریت دانشگاه شهید بهشتی، تهران، ایران | ||
چکیده | ||
هدف: هدف از پژوهش حاضر، بررسی نقش متناقض رضایت شغلی در اثرگذاری بر آوای مخرب کارکنان با توجه به نقش میانجیگری شبکههای اجتماعی و تعهد سازمانی است. روش: در این پژوهش 240 نفر از کارکنان شرکت آسیاتک پیمایش شدهاند. برای اعتبارسنجی فرضیهها، روش حداقل مربعات جزئی مد نظر قرار گرفته است. یافتهها: نتایج پژوهش حاکی از آن است که شبکههای اجتماعی به تقویت آوای مخرب کارکنان منجر میشود. افرادی که رضایت شغلی و تعهد سازمانی بالاتری دارند، از شبکههای اجتماعی برای برقراری ارتباط با همکاران خود بیشتر استفاده میکنند. تعهد سازمانی به کاهش آوای مخرب منجر شده و رضایت شغلی به طور مستقیم به افزایش آن منجر میشود. نتیجهگیری: سهم افزایی نظری در این پژوهش آن است که نشان میدهد شبکههای اجتماعی علیرغم مزایای بسیاری که در محیط کار به ارمغان میآورند، با تهدیدهای اجتنابناپذیری مانند تقویت آوای مخرب همراه هستند. | ||
کلیدواژهها | ||
شبکههای اجتماعی عمومی؛ شبکههای اجتماعی سازمانی؛ آوای مخرب کارکنان؛ رضایت شغلی؛ تعهد سازمانی | ||
عنوان مقاله [English] | ||
The Paradoxical Influence of Job Satisfaction on Destructive Employees’ Voice, Considering the Mediating Role of Social Network Sites and Organizational Commitment | ||
نویسندگان [English] | ||
Gholam Ali Tabarsa1؛ Sajjad Shokouhyar2؛ Mohammad Olfat3 | ||
1Prof. in Public Administration, Faculty of Management, Shahid Beheshti University, Tehran, Iran | ||
2Assistant Prof. in Information Technology Management, Faculty of Management, Shahid Beheshti University, Tehran, Iran | ||
3MSc. in Management Information Systems, Faculty of Management, Shahid Beheshti University, Tehran, Iran | ||
چکیده [English] | ||
Objective: This study aims to investigate the paradoxical influence of job satisfaction on destructive employees’ voice behavior considering the mediating role of using social networking sites (SNSs) and organizational commitment. Methods: 240 employees of Asia-tech Company have been surveyed in this regard. PLS algorithm has been used to evaluate the validity of the hypothesis. To do so, the WarpPls software has been used. Results: The results of the study showed that employees' social networking sites utilization can lead to an increase in destructive employees’ voice. The employees with higher level of job satisfaction and organizational commitment take more advantage of SNSs in order to keep in touch with their colleagues. Job satisfaction leads to an increase in level of both employees’ voice and organizational commitment. The employees with higher level of organizational commitment show less destructive voice than others. Conclusion: The main contribution of this study is to show the fact that in spite of many advantages that can be considered for SNSs in the workplace, they can have some detrimental effects such as increasing destructive voice among employees. | ||
کلیدواژهها [English] | ||
Public social networks, Enterprise social networks, Destructive employee voice, Organizational Commitment, Job satisfaction | ||
مراجع | ||
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