پیوندهای مفید
اخبار و اعلانات
آمار
| تعداد نشریات | 158 |
| تعداد شماره‌ها | 6,223 |
| تعداد مقالات | 67,680 |
| تعداد مشاهده مقاله | 114,881,257 |
| تعداد دریافت فایل اصل مقاله | 89,553,392 |
Analysis and Modeling of Absenteeism Management in Iran Revenue Tax Agency Using Mixed Method | ||
| Interdisciplinary Journal of Management Studies (Formerly known as Iranian Journal of Management Studies) | ||
| دوره 15، شماره 3، مهر 2022، صفحه 595-611 اصل مقاله (970.73 K) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22059/ijms.2021.321078.674491 | ||
| نویسندگان | ||
| Mahdi Nasr Esfahani1؛ Saeed Sharifi* 2؛ Alborz Gheitani2؛ Mehrnaz Nasr Esfahani3 | ||
| 1Ph.D Student of Public Administration, Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran | ||
| 2Assistant Professor, Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran | ||
| 3Visiting Professor, Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran | ||
| چکیده | ||
| Absenteeism management is considered as designing, planning, and controlling employee’s activities to increase the welfare of employees and to reduce work absence. Since the studies on absenteeism management are limited, the goal of this paper is to develop a model for absenteeism management in Iran Revenue Tax Agency (IRTA). In this study, the management of employee absenteeism is analyzed qualitatively and quantitatively (Mixed Method). In the qualitative part of this study, a non-probability method and a dependent heterogeneous method are used for collecting data. Also 18 in-depth and semi-structured interviews are performed with organizational experts and employees who have been frequently absent from their work in IRTA. Furthermore, the collected data from the qualitative part is analyzed using MAXQDA software. In the quantitative section, the absenteeism management model is presented based on Grounded Theory (GT) assumptions and in the quantitative part, 314 questionnaires are collected by using the random sampling method. In addition, the data were analyzed by Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) methods by using SPSS and Amos software, respectively. The GT model of employee absenteeism management is confirmed in the quantitative section. The results of this model contain five parts of the GT method that are: 1) Casual conditions such as negative learning and dysfunctional control, career management problems, and lack of well-being, 2) Interfering factors: unexpected incidents, demographic factors, staff history, and personal values, 3) Contextual factors that are: cultural and biological issues, external institutions, political interventions, and partisanship of legal capacities, 4) Strategies for reducing the employee absenteeism such as considering employee expectations from management, creating a culture of calmness, clarity, support, and monitoring people in all levels and career stages and 5) Consequences such as satisfaction, trust, productivity, work-family balance, and benefits for the organization, improving job attitudes. | ||
| کلیدواژه‌ها | ||
| Absence؛ Employee Absenteeism؛ Absenteeism Management؛ Mixed Method | ||
| عنوان مقاله [English] | ||
| تجزیه و تحلیل و ارائه مدلی برای مدیریت غیبت در اداره امور مالیاتی ایران با استفاده از رویکرد آمیخته | ||
| نویسندگان [English] | ||
| مهدی نصر اصفهانی1؛ سعید شریفی2؛ البرز قیتانی2؛ مهرناز نصراصفهانی3 | ||
| 1دانشجوی دکتری رشته مدیریت دولتی، دانشکده مدیریت. دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)، اصفهان، ایران | ||
| 2استادیار دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)، اصفهان، ایران | ||
| 3استاد مدعو دانشکده مدیریت، دانشگاه آزاد اسلامی، واحد اصفهان (خوراسگان)، اصفهان، ایران | ||
| چکیده [English] | ||
| مدیریت غیبت به عنوان طرح ریزی، برنامه ریزی و کنترل اقدامات با هدف افزایش بهزیستی کارکنان و به منظور کاهش غیبت ناشی از عوامل شغلی، نگهداشت و رفاه منابع انسانی و عوامل اقتصادی شناخته می شود و از آنجایی که مطالعات در مورد مدیریت غیبت بسیار محدود است؛ هدف اصلی در این مقاله، ارائه مدلی برای مدیریت غیبت در ادارات امور مالیاتی کشور ایران است. لذا در این پژوهش مدیریت غیبت کارکنان به صورت کیفی و کمی (روش آمیخته) مورد تحلیل قرار گرفته است. در بخش کیفی این پژوهش از روش نمونه گیری غیر احتمالی و ناهمگن وابسته به معیار برای جمع آوری داده ها استفاده شده است، به همین منظور 18 مصاحبه عمیق و نیمه ساختار یافته با خبرگان سازمانی و کارکنانی که به طور مکرر از کار خود غیبت نموده اند؛ انجام پذیرفت. داده های جمع آوری شده از بخش کیفی با استفاده از نرم افزار MAXQDA مورد تجزیه و تحلیل قرار گرفت که خروجی آن منجر به استخراج مدل کیفی مدیریت غیبت بر اساس روش تحلیل داده بنیاد (GT) گردید و در ادامه در بخش کمی پژوهش، 314 پرسشنامه با استفاده از روش نمونه گیری تصادفی جمع آوری شد که داده های آن با استفاده از روش تحلیل عاملی اکتشافی (EFA) و تحلیل عاملی تأییدی (CFA) به ترتیب با استفاده از نرم افزار SPSS و Amos مورد تجزیه و تحلیل قرار گرفت و منجر به تائید اکثر عوامل استخراجی بر اساس مدل GT در بخش کمی گردید. نتایج این مدل شامل پنج بخش می باشند؛ که عبارتند از: 1) شرایط علی همانند؛ یادگیری منفی و کنترل ناکارآمد، فقدان بهزیستی، گران باری شغلی و کمبود رفاه، 2) عوامل مداخله گر شامل؛ حوادث غیر منتظره، عوامل جمعیت شناختی، سابقه کارکنان و ارزش‌های شخصی، 3) عوامل زمینه‌ای؛ مسائل فرهنگی و زیستی، نهادهای بیرونی، مداخلات سیاسی و ظرفیت‌های قانونی، 4) برخی از راهکارهای مدیریت غیبت کارکنان عبارتند از ؛ توجه به انتظارات کارکنان از مدیریت، فرهنگ‌سازی. ایجاد فضایی آرام و شفاف، همراه با حمایت، نظارت و کنترل در تمام سطوح و مراحل شغلی 5) بخشی از پیامدهای حاصل از انجام مدیریت غیبت شامل؛ رضایت، اعتماد، بهرهوری، تعادل کار و خانواده، منفعت سازمانی و بهبود نگرش شغلی. | ||
| کلیدواژه‌ها [English] | ||
| غیبت, غیبت کارکنان, مدیریت غیبت, روش آمیخته | ||
| مراجع | ||
|
Afshani, S. A., Tavakolizadeh Ravari, M., Soheili, F., & Janatifar, A. (2016). , (1395) Investigate the relationship between job satisfaction and organizational commitment of public librarians in Yazd provianc. Journal of Library and Information Science, 18, 142–119.
Basariya, S. R. (2015). Employee Absenteesim in Indian Industries. International Journal of Science and Research (IJSR), 4(10), 141–144. https://www.ijsr.net/archive/v4i10/SUB158515.pdf
Bordbar, G., Azizi, F., & Morouj, S. (2014). No Title. Journal of Research in Human Resource Management University of Imam Hussein, 6(1), 129–156.
Bothwell, J. (2020). Why MAXQDA is the Ideal Analysis Tool for Your Next Consultation Project - MAXQDA. https://www.maxqda.com/blogpost/7-reasons-why-maxqda
Chaudhari, A. P. (2020). A Study of employee absenteeism in hospitals of Jalgaon City. Studies in Indian Place Names, 40(27), 23–35.
Chênevert, D., Jourdain, G., Cole, N., & Banville, B. (2013). The role of organisational justice, burnout and commitment in the understanding of absenteeism in the Canadian healthcare sector. J Health Organ Manag, 27(3), 350–670. https://doi.org/10.1108/JHOM-06-2012-0116
Cikes, V., Ribaric, H., & Crnjar, K. (2018). The Determinants and Outcomes of Absence Behavior: A Systematic Literature Review. Social Sciences, 7(120), 2–26.
Corbin, J., & Strauss, A. (1990). Grounded Theory Research: Procedures, Canons, and Evaluative Criteria. In Qualitative Sociology (Vol. 13).
Corbin, J., & Strauss, A. (2015). Basics of Qualitative Research Techniques and Procedures for Developing Grounded Theory (Fourth edi). SAGE Publications Inc.
Creswell, J. W., & Creswell, J. D. (2020). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches: Creswell, John W., Creswell, J. David: 9781506386706: Amazon.com: Books. SAGE Publishing . https://www.amazon.com/Research-Design-Qualitative-Quantitative-Approaches/dp/1506386709
Cucchiella, F., Gastaldi, M., & Ranieri, L. (2014). Managing Absenteeism in the workplace: the case of an Italian multiutility company. Procedia - Social and Behavioral Sciences, 150, 1157–1166.
de Reuver, R., Van de Voorde, K., & Kilroy, S. (2019). When do bundles of high performance work systems reduce employee absenteeism? The moderating role of workload. The International Journal of Human Resource Management, 1–21. https://doi.org/10.1080/09585192.2019.1616594
Dionne, G., & Dostie, B. (2007). New Evidence on the Determinants of Absenteeism Using Linked Employer-Employee Data. ILR Review, 61(1), 108–120. https://doi.org/10.1177/001979390706100106
Ebrahimi, A., Kheirabadi, G., Alikhasi, Z., Esmaieli, R., Nasiri, H., & Moslehi, M. (2016). The Role of Psychological Factors in Absenteeism from Work among Personnel of Isfahan University of Medical Sciences, Iran. Journal of Research in Behavioural Sciences, 14(2), 180–188.
Ebrahimi, A., Kheirabadi, G., Alikhasi, Z., Samuie, R., Nasiri, H., & Moslehi, M. (2016). The Role of Psychological Factors in Absenteeism from Work among Personnel of Isfahan University of Medical Sciences, Iran. Journal of Research in Behavioural Sciences, 14(2), 180–188. http://rbs.mui.ac.ir/article-1-464-en.html
Edwards, V. L. (2017). Examining absenteeism in the public and non-profit sectors. International Journal of Organization Theory & Behavior, 17(3), 293–310. https://doi.org/https://doi.org/10.1108/IJOTB-17-03-2014-B002
Glaser, B. G., & Strauss, A. L. (1968). The discovery of grounded theory; strategies for qualitative research. 17(4), 364.
Guba, E. G., & Lincoln, Y. S. (1994). Handbook of qualitative research. In In N. K. Denzin & Y. S. Lincoln (Eds.) (pp. 105–117).
Habibivatan, M., Noorbakhsh, M., Nourbakhsh, P., & Navabi Nejad, S. (2018). The Effect of Physical Activity on Productivity, Reducing Absence and Work Engagement in Female Employees of Islamic Azad University. Journal of Sport Management, 10(3), 594–581. https://doi.org/10.22059/JSM.2017.229222.1799
Hayashi, K., Bentler, P. M., & Yuan, K. H. (2011). Structural Equation Modeling. Essential Statistical Methods for Medical Statistics, 27, 202–234. https://doi.org/10.1016/B978-0-444-53737-9.50010-4
Holsti, O. R. (1969). Content Analysis for the Social Sciences and Humanities. Addison-Wesley. Reading
Hosseininejad, M., Ghafaari, M., Labbafinejad, Y., Mirzamohammadi, E., Moslemi, S., Mohtasham, S., & Mohammadi, S. (2019). Influence of short term and long-term sickness absence on work ability index - Iran Occupational Health. Iran Occupational Health, 16(3), 1–12. http://ioh.iums.ac.ir/article-1-2429-en.html
Jacobsen, D. I., & Fjeldbraaten, E. M. (2019). Exploring the Links Between Part-Time Employment and Absenteeism: the Mediating Roles of Organizational Commitment and Work-Family Conflict. Public Organization Review, 20, 129–143.
Jahromi, S., Shapoor, A., Salehi, M., & Imani, J. (2019). the relationship between organizational justice and organizational commitment and job satisfaction among teachers of special schools of Bandar Abbas city. Education and Assessing Journal, 2(5), 7–33.
Kamali, M. J., & Galledari, M. (2017). active participation plays an important role in advancing the goals of organizations. Community Empowerment Conference in the Field of Humanities and Management Studies. https://www.civilica.com/Paper-SPCONF
Kline, R. B. (2015). Principles and Practice of Structural Equation Modeling (Fourth Edi).
Kocakulah, M. C., Kelley, A., Mitchell, K. M., & Ruggieri, M. P. (2016). Absenteeism Problems And Costs: Causes, Effects And Cures. International Business and Economics Research Journal, 15, 89–96. https://doi.org/10.19030/iber.v15i3.9673
Kottwitz, M. U., Schade, V., Burger, C., Radlinger, L., & Elfering, A. (2018). Time Pressure, Time Autonomy, and Sickness Absenteeism in Hospital Employees: A Longitudinal Study on Organizational Absenteeism Records. Safety and Health at Work, 9(1), 109–114. https://doi.org/10.1016/j.shaw.2017.06.013
Kozioł, L., Muszyński, Z., & Kozioł, M. (2016). The concept of absenteeism management system in a company. The Małopolska School of Economics in Tarnów Research Papers Collection, 32(4), 60–72.
Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook (Sage). Thousand Oaks.
Ng, T., & Feldman, D. C. (2008). The relationship of age to ten dimensions of job performance. Journal of Applied Psychology, 93, 392–423.
Pouryaghoub, G., Mehrdad, R., Rafiee Samani, F., & Mahmoodi, F. (2016). Risk factors of sickness absence. Occupational Medicine Quarterly Journal, 8(3), 21–30. http://tkj.ssu.ac.ir/article-1-511-fa.html
Ranjbar, H., Haghdoost, A.-A., Salsali, M., Khoshdel, A., Soleimani, M., & Bahrami, N. (2012). Sampling in qualitative research: A Guide for beginning. 10(3), 238–250. https://www.sid.ir/fa/journal/ViewPaper.aspx?ID=199173
Schaumberg, R. L., & Flynn, F. J. (2017). Clarifying the Link Between Job Satisfaction and Absenteeism: The Role of Guilt Proneness. Journal of Applied Psychology, 102(6), 982-992. https://doi.org/10.1037/apl0000208
Shindhe, S. A., Priya, J. S., & Sudha, V. yalakshmi. P. . (2019). Factors Influencing Employee Absenteeism in IT Companies at Trichy. International Journal of Recent Technology and Engineering (IJRTE), 8(2S6), 856–859.
Shojaii, H., Esmaeil Zadeh, M. R., Peymani Zadeh, H., & Fahim Dovin, H. (2019). Prediction of absence from work based on the personality traits of the staff of the General Directorate of Sports and Youth office of Khorasan Razavi. Journal of New Achievements in Humanities Studies, 17(7), 30–36. https://www.jonahs.ir/fa/showart-b1e05f24666a800d418bf70ab5b93215
Strömberg, C., Aboagye, E., Hagberg, J., Bergström, G., & Lohela-Karlsson, M. (2017). Estimating the Effect and Economic Impact of Absenteeism, Presenteeism, and Work Environment–Related Problems on Reductions in Productivity from a Managerial Perspective. Value in Health, 20(8), 1058–1064. https://doi.org/10.1016/j.jval.2017.05.008
Tonkin-Crine, S., Anthierens, S., Hood, K., Yardley, L., Cals, J. W. L., Francis, N. A., Coenen, S., van der Velden, A. W., Godycki-Cwirko, M., Llor, C., Butler, C. C., Verheij, T. J. M., Goossens, H., & Little, P. (2015). Discrepancies between qualitative and quantitative evaluation of randomised controlled trial results: achieving clarity through mixed methods triangulation. Implementation Science, 11(1), 66. https://doi.org/10.1186/s13012-016-0436-0
Wang, W. (2011). A Content Analysis of Reliability in Advertising Content Analysis Studies. https://dc.etsu.edu/etd/1375
Zare, R., Choobineh, A., Keshavarzi, S., & Moghateli, S. (2016). Investigation of the Relationship of Sleep Quality, Sleepiness and Sickness Absence. Journal of Ergonomics, 4(2), 1–7. https://doi.org/10.21859/joe-040230
| ||
|
آمار تعداد مشاهده مقاله: 787 تعداد دریافت فایل اصل مقاله: 753 |
||