پیوندهای مفید
اخبار و اعلانات
آمار
| تعداد نشریات | 162 |
| تعداد شمارهها | 6,693 |
| تعداد مقالات | 72,240 |
| تعداد مشاهده مقاله | 129,238,537 |
| تعداد دریافت فایل اصل مقاله | 102,074,285 |
Corporate Digital Transformation: A Comprehensive Definition and Conceptual Framework for Enhancing Business Performance | ||
| Journal of Information Technology Management | ||
| دوره 17، Special Issue on Strategic, Organizational, and Social Issues of Digital Transformation in Organizations، 2025، صفحه 81-102 اصل مقاله (1.6 M) | ||
| نوع مقاله: Research Paper | ||
| شناسه دیجیتال (DOI): 10.22059/jitm.2025.100699 | ||
| نویسندگان | ||
| Manal Benatiya Andaloussi* 1؛ Mehdi El Hadiri2؛ Abdellah Nouib3؛ Yousra El Krami4 | ||
| 1Associate Professor, Polydisciplinary Faculty of Sidi Bennour, Chouaib Doukkali University, EL Jadida, Morocco. | ||
| 2Ph.D., Faculty of Law Economic and Social Sciences of Ain Sebaa, Hassan II University, Casablanca, Morocco. | ||
| 3Associate Professor, Faculty of Law Economic and Social Sciences of Kelâa des Sraghna, Cadi Ayyad University, Marrakech, Morocco. | ||
| 4Ph.D., Faculty of Law Economic and Social Sciences of Agdal, Mohammed V University, Rabat, Morocco. | ||
| چکیده | ||
| This study aims to analyze 45 definitions of digital transformation (DT) to identify key drivers and propose a conceptual framework to outline their impact on business performance. Through content analysis, 24 key drivers were identified, focusing on the frequency of occurrence across the definitions. The analysis highlights drivers such as IT technologies & innovation, business model, business performance, customer experience, and operational processes. The results show a significant emphasis placed on various drivers of DT, reflecting its multidimensional nature. Key drivers include technological innovation, organizational adaptation, customer-centric strategies, and change management practices. By conceptualizing the relationships between key drivers and performance outcomes, the proposed conceptual framework provides theoretical insights into the mechanisms underlying digital transformation and its impact on business performance. The proposed framework integrates technological, strategic, organizational, and cultural dimensions. The analysis underscores the complexity and multidimensional nature of DT as a strategic phenomenon and offers drivers on which the organizations should focus to face the challenges of digital disruption. This paper's original theoretical contribution lies in synthesizing various definitions of digital transformation from the past two decades to propose a comprehensive definition of Corporate Digital Transformation. | ||
| کلیدواژهها | ||
| Corporate Digital Transformation؛ Digital Transformation Key Drivers؛ Digital Transformation Defini-Tion؛ Business Performance؛ Content Analysis | ||
| مراجع | ||
|
Al-Edenat, M. (2023). Organizational competencies toward digital transformation at the events of disruptive changes: An operational process innovation perspective. Competitiveness Review, 33(4), 690–710. https://doi.org/10.1108/CR-05-2021-0081
Al-Ruithe, M., Benkhelifa, E., & Hameed, K. (2018). Key issues for embracing cloud computing to adopt digital transformation: A study of the Saudi public sector. Procedia Computer Science, 130, 1037–1043.
Angelopoulos, S., Bendoly, E., Fransoo, J., Hoberg, K., Ou, C., & Tenhiälä, A. (2023). Digital transformation in operations management: Fundamental change through agency reversal. Journal of Operations Management, 69(6), 876–889. https://doi.org/10.1002/joom.1271
Arora, D., Waiters, B.A., & Goel, L. (2022). Accelerated digital transformation: A framework for leading digital innovation and change. In Leadership and Strategy for the Hybrid Workforce: Best Practices for Fostering Employee Safety and Significance (pp. 119–131). IGI Global. https://doi.org/10.4018/978-1-6684-3453-6.ch009
Behl, A., Kamboj, S., Sarmah, B., Pereira, V., Sharma, K., Rammal, H.G., & Arrigo, E. (2023). Customer involvement and servitization in hybrid offerings: Moderating role of digitalization and co-creation. International Marketing Review. https://doi.org/10.1108/IMR-11-2021-0325
Bekkhus, R. (2016). Do KPIs used by CIOs decelerate digital business transformation? The case of ITIL.
Bharadwaj, A., El Sawy, O.A., Pavlou, P.A., & Venkatraman, N. V. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471–482. JSTOR.
Bican, P.M., & Brem, A. (2020). Digital business model, digital transformation, digital entrepreneurship: Is there a sustainable ‘digital’? Sustainability (Switzerland), 12(13). https://doi.org/10.3390/su12135239
Bockshecker, A., Hackstein, S., & Baumöl, U. (2018). Systematization of the term digital transformation and its phenomena from a socio-technical perspective: A literature review. Paper presented at the European Conference on Information Systems.
Bondar, S., Hsu, J.C., Pfouga, A., & Stjepandić, J. (2017). Agile digital transformation of system-of-systems architecture models using the Zachman framework. Journal of Industrial Information Integration, 7, 33–43. https://doi.org/10.1016/j.jii.2017.03.001
Bouwman, H., Nikou, S., Molina-Castillo, F.J., & de Reuver, M. (2018). The impact of digitalization on business models. Digital Policy, Regulation and Governance, 20(2), 105–124. https://doi.org/10.1108/DPRG-07-2017-0039
Broccardo, L., Zicari, A., Jabeen, F., & Bhatti, Z.A. (2023). How digitalization supports a sustainable business model: A literature review. Technological Forecasting and Social Change, 187. https://doi.org/10.1016/j.techfore.2022.122146
Brown, A., Fishenden, J., & Thompson, M. (2014). Digitizing government. Springer.
Cennamo, C., Dagnino, G.B., Di Minin, A., & Lanzolla, G. (2020). Managing digital transformation: Scope of transformation and modalities of value co-generation and delivery. California Management Review, 62(4), 5–16. https://doi.org/10.1177/0008125620942136
Çetin Gürkan, G., & Çiftci, G. (2020). Developing a supportive culture in digital transformation. In Contributions to Management Science (pp. 83–102). Springer. https://doi.org/10.1007/978-3-030-29739-8_5
Chanias, S. (2017). Mastering digital transformation: The path of a financial services provider towards a digital transformation strategy.
Chouaibi, S., Rossi, M., Chouaibi, J., & Thrassou, A. (2022). Opening up the black box on digitalization and agility: Key drivers and main outcomes. In Palgrave Studies in Cross-Disciplinary Business Research Association: EuroMed Academy of Business (pp. 201–225). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-07765-4_10
Cosa, M. (2024). Business digital transformation: Strategy adaptation, communication, and future agenda. Journal of Strategy and Management, 17(2), 244–259. https://doi.org/10.1108/JSMA-09-2023-0233
Favoretto, C., Mendes, G.H. de S., Filho, M.G., Gouvea de Oliveira, M., & Ganga, G.M.D. (2022). Digital transformation of business models in manufacturing companies: Challenges and research agenda. Journal of Business & Industrial Marketing, 37(4), 748–767. https://doi.org/10.1108/JBIM-10-2020-0477
Feroz, A.K., Zo, H., & Chiravuri, A. (2021). Digital transformation and environmental sustainability: A review and research agenda. Sustainability (Switzerland), 13(3), 1–20. https://doi.org/10.3390/su13031530
Fitzgerald, M., Kruschwitz, N., Bonnet, D., & Welch, M. (2014). Embracing digital technology: A new strategic imperative. MIT Sloan Management Review, 55(2), 1.
Gaidi, O., & Baïna, S. (2022). Digital transformation: Complexity and need for a framework for its management.
Gebayew, C., Hardini, I.R., Panjaitan, G.H.A., & Kurniawan, N.B. (2018). A systematic literature review on digital transformation. In 2018 International Conference on Information Technology Systems and Innovation (ICITSI) (pp. 260–265). IEEE.
Gobble, M.M. (2018). Digital strategy and digital transformation. Research-Technology Management, 61(5), 66–71. https://doi.org/10.1080/08956308.2018.1495969
Gong, C., & Ribiere, V. (2021a). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217
Gong, C., & Ribiere, V. (2021b). Developing a unified definition of digital transformation. Technovation, 102, 102217. https://doi.org/10.1016/j.technovation.2020.102217
Gruman, G. (2016). What digital transformation really means. InfoWorld, 18(1), 1–3.
Hadoussa, S., & Louati, H. (2023). Social media use at workplace and effects on knowledge sharing—Evidence from Saudi Arabia. International Management, 27(6), 67–80. https://doi.org/10.59876/a-at7m-1h8b
Hanelt, A., Bohnsack, R., Marz, D., & Antunes Marante, C. (2021). A systematic review of the literature on digital transformation: Insights and implications for strategy and organizational change. Journal of Management Studies, 58(5), 1159–1197. https://doi.org/10.1111/joms.12639
Hartl, E., & Hess, T. (2017). The role of cultural values for digital transformation: Insights from a Delphi study.
Henriette, E., Feki, M., & Boughzala, I. (2015). The shape of digital transformation: A systematic literature review.
Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital innovation and transformation: An institutional perspective. Information and Organization, 28(1), 52–61.
Horlacher, A., & Hess, T. (2016). What does a chief digital officer do? Managerial tasks and roles of a new C-level position in the context of digital transformation. In 2016 49th Hawaii International Conference on System Sciences (HICSS) (pp. 5126–5135). IEEE.
Hsieh, H.-F., & Shannon, S.E. (2005). Three approaches to qualitative content analysis. Qualitative Health Research, 15(9), 1277–1288. https://doi.org/10.1177/1049732305276687
Iansiti, M., & Lakhani, K.R. (2014). Digital ubiquity: How connections, sensors, and data are revolutionizing business. Harvard Business Review, 92(11), 19.
Ismail, M.H., Khater, M., & Zaki, M. (2017). Digital business transformation and strategy: What do we know so far? Cambridge Service Alliance, 10(1), 1–35.
Khan, S., & Goel, A. (2024). A perspective on digital transformation among Indian exporting firms. FIIB Business Review, 13(1), 7–17. https://doi.org/10.1177/23197145221093499
Klein, M. (2020). Leadership characteristics in the era of digital transformation. https://doi.org/10.15295/bmij.v8i1.1441
Kraus, S., Durst, S., Ferreira, J.J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, 102466. https://doi.org/10.1016/j.ijinfomgt.2021.102466
Kulatunga, U., Amaratunga, D., & Haigh, R. (2007). Structuring the unstructured data: The use of content analysis.
Liu, D.-Y., Chen, S.-W., & Chou, T.-C. (2011a). Resource fit in digital transformation: Lessons learned from the CBC Bank global e-banking project. Management Decision, 49(10), 1728–1742. https://doi.org/10.1108/00251741111183852
Liu, D.-Y., Chen, S.-W., & Chou, T.-C. (2011b). Resource fit in digital transformation: Lessons learned from the CBC Bank global e-banking project. Management Decision, 49(10), 1728–1742.
Louati, H., & Hadoussa, S. (2021). Study of social media impacts on social capital and employee performance—Evidence from Tunisia Telecom. Journal of Decision Systems, 30(2-3), 118–149. https://doi.org/10.1080/12460125.2021.1872142
Matt, C., Hess, T., & Benlian, A. (2015). Digital transformation strategies. Business & Information Systems Engineering, 57, 339–343.
Mergel, I., Edelmann, N., & Haug, N. (2019a). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4). https://doi.org/10.1016/j.giq.2019.06.002
Mergel, I., Edelmann, N., & Haug, N. (2019b). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385.
Metzger, J. (2019). Content analysis. In Discourse: A Concept for Information and Communication Sciences (1st ed.). Wiley. https://doi.org/10.1002/9781119508670
Mićić, L. (2017). Digital transformation and its influence on GDP. Economics, 5(2), 135–147.
Morakanyane, R., Grace, A.A., & O’Reilly, P. (2017). Conceptualizing digital transformation in business organizations: A systematic review of literature.
Mutlu, I., Den Hartigh, E., & Ucler, C. (2022). Digital technology and the stages of digital business transformation. In 2022 IEEE 28th International Conference on Engineering, Technology and Innovation (ICE/ITMC) (pp. 1–8). IEEE. https://doi.org/10.1109/ICE/ITMC-IAMOT55089.2022.10033256
Oxman, R., & Rotenstreich, R. (2005). Conceptual content of digital design. In eCAADe 2005: Digital Design: The Quest for New Paradigms (pp. 115–121). Lisbon, Portugal. https://doi.org/10.52842/conf.ecaade.2005.115
Paavola, R., Hallikainen, P., & Elbanna, A. (2017). Role of middle managers in modular digital transformation: The case of Servu.
Pani, A.K., & Pramanik, H.S. (2020). Digital transformation of organizations—Defining an emergent construct. In S.K. Sharma, Y.K. Dwivedi, B. Metri, & N.P. Rana (Eds.), Digital transformation of organizations (Vol. 618, pp. 511–523). Springer International Publishing. https://doi.org/10.1007/978-3-030-64861-9_45
Piccinini, E., Gregory, R.W., & Kolbe, L.M. (2015). Changes in the producer-consumer relationship—Towards digital transformation.
Pihir, I., Tomičić-Pupek, K., & Furjan, M.T. (2018). Digital transformation insights and trends.
Pihir, I., Tomičić-Pupek, K., & Furjan, M.T. (2019). Digital transformation playground—Literature review and framework of concepts. Journal of Information and Organizational Sciences, 43(1), 33–48. https://doi.org/10.31341/jios.43.1.3
Ratten, V. (2022). Digital platforms and transformational entrepreneurship during the COVID-19 crisis. International Journal of Information Management, 102, 534.
Reis, J., Amorim, M., Melão, N., Cohen, Y., & Rodrigues, M. (2020). Digitalization: A literature review and research agenda. Lectures Notes in Multidisciplinary Industrial Engineering, Part F201, Springer Nature, 443–456. https://doi.org/10.1007/978-3-030-43616-2_47
Riasanow, T., Setzke, D.S., Böhm, M., & Krcmar, H. (2019). Clarifying the notion of digital transformation: A transdisciplinary review of literature.
Sabharwal, M., Levine, H., & D’Agostino, M. (2018). A conceptual content analysis of 75 years of diversity research in public administration. Review of Public Personnel Administration, 38(2), 248–267. https://doi.org/10.1177/0734371X16671368
Schuchmann, D., & Seufert, S. (2015). Corporate learning in times of digital transformation: A conceptual framework and service portfolio for the learning function in banking organisations. International Journal of Corporate Learning (iJAC), 8(1), 31–39.
Schwertner, K. (2017). Digital transformation of business. Trakia Journal of Sciences, 15(1), 388–393.
Shehadeh, M., Almohtaseb, A., Aldehayyat, J., & Abu-AlSondos, I.A. (2023). Digital transformation and competitive advantage in the service sector: A moderated-mediation model. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032077
Solis, B., & Szymanski, J. (2016). The six stages of digital transformation. Altimeter Prophet.
Stolterman, E., & Fors, A.C. (2004). Information technology and the good life. In Information Systems Research: Relevant Theory and Informed Practice (pp. 687–692). Springer.
Tang, D. (2021). What is digital transformation? EDPACS, 64(1), 9–13. https://doi.org/10.1080/07366981.2020.1847813
Van Veldhoven, Z., & Vanthienen, J. (2019). Designing a comprehensive understanding of digital transformation and its impact.
Verhoef, P.C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022
Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118–144.
Warner, K.S.R., & Wäger, M. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52(3), 326–349. https://doi.org/10.1016/j.lrp.2018.12.001
Westerman, G., Bonnet, D., & McAfee, A. (2014a). Leading digital: Turning technology into business transformation. Harvard Business Press.
Westerman, G., Bonnet, D., & McAfee, A. (2014b). The nine elements of digital transformation. MIT Sloan Management Review, 55(3), 1–6.
Westerman, G., Calméjane, C., Bonnet, D., Ferraris, P., & McAfee, A. (2011). Digital transformation: A roadmap for billion-dollar organizations. MIT Center for Digital Business and Capgemini Consulting, Cambridge, MA and Paris, 1–68.
Whittemore, R., & Knafl, K. (2005). The integrative review: Updated methodology. Journal of Advanced Nursing, 52(5), 546–553. https://doi.org/10.1111/j.1365-2648.2005.03621.x
Williams, C., Schallmo, D., Lang, K., & Boardman, L. (2019). Digital maturity models for small and medium-sized enterprises: A systematic literature review. ISPIM Conference Proceedings, 1–15. The International Society for Professional Innovation Management (ISPIM) | ||
|
آمار تعداد مشاهده مقاله: 339 تعداد دریافت فایل اصل مقاله: 308 |
||
سامانه مدیریت نشریات علمی. قدرت گرفته از سیناوب