Kordestani, Gholamreza, Ghasemi, Mozhde. (1393). Development of balanced scorecard framework based on an integrated approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP). , 6(3), 573-590. doi: 10.22059/imj.2014.50685
Gholamreza Kordestani; Mozhde Ghasemi. "Development of balanced scorecard framework based on an integrated approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)". , 6, 3, 1393, 573-590. doi: 10.22059/imj.2014.50685
Kordestani, Gholamreza, Ghasemi, Mozhde. (1393). 'Development of balanced scorecard framework based on an integrated approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)', , 6(3), pp. 573-590. doi: 10.22059/imj.2014.50685
Kordestani, Gholamreza, Ghasemi, Mozhde. Development of balanced scorecard framework based on an integrated approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP). , 1393; 6(3): 573-590. doi: 10.22059/imj.2014.50685

Development of balanced scorecard framework based on an integrated approach of cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)

Industrial Management Journal
مقاله 8، دوره 6، شماره 3، زمستان 2014، صفحه 573-590    اصل مقاله (487.08 K)
نوع مقاله: Original Research Article
شناسه دیجیتال (DOI): 10.22059/imj.2014.50685
نویسندگان
Gholamreza Kordestani1؛ Mozhde Ghasemi* 2
1Associate Prof., Faculty of Social Sciences, Imam Khomeini International University, Gazvin, Iran
2MSc., Faculty of Social Sciences, Imam Khomeini International University, Gazvin, Iran
چکیده
Balanced Scorecard is a strategic Evaluation Tool. Reviewing of the relevant literature indicate that regardless of significant improvement of conceptual and theoretical dimension of this framework, its implementation faces with some difficulties, specially based on quantitative approach. The purpose of this paper is to propose an integrated qualitative and quantitative approach for development of balanced scorecard (BSC) based on a manufacturing firm case study. This paper illustrates how to integrate the cause and effect diagram, Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP) for determining strategic objectives and performance measures and their weights in balanced scorecard. Research results show that financial objectives have the most deriving power and learning and growth objectives are the most dependent objectives. Moreover, the customer perspective is the most preferred one, and higher weights are assigned to these objectives: increase asset utilization in financial perspective, production with competitive price in customer perspective, identification the customer groups needs and satisfied them in internal business process and active participation in the society in learning and growth perspective.
کلیدواژه‌ها
Analytic Network Process؛ Balanced Scorecard Framework؛ Cause and Effect diagram؛ Interpretive structural modeling
مراجع
آمار
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