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تحلیلی بر یک الگوی ساختاری جدید تلفیقی از الگوهای کارت امتیازی متوازن و بنیاد اروپایی مدیریت کیفیت | ||
| مدیریت صنعتی | ||
| مقاله 7، دوره 6، شماره 4، دی 1393، صفحه 747-765 اصل مقاله (721.43 K) | ||
| نوع مقاله: مقاله علمی پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22059/imj.2014.51447 | ||
| نویسندگان | ||
| محمد شریفی تهرانی* 1؛ جواد یوسفی2 | ||
| 1دانشجوی دکتری مدیریت بازرگانی گرایش بازاریابی، دانشکدة علوم اداری و اقتصاد، دانشگاه اصفهان، اصفهان، ایران | ||
| 2مربی گروه مدیریت جهانگردی، دانشگاه پیام نور، تهران، ایران | ||
| چکیده | ||
| هدف پژوهش حاضر، رفع مسئلة نبود پوشش کافی الگوی کارت امتیازی متوازن (بیاسسی) از عناصر مختلف عملکرد سازمانی، از طریق توسعة آن بر مبنای الگوی بنیاد اروپایی مدیریت کیفیت (ایافکیوام) است. در این راستا، الگوی توسعهیافتة بیاسسی مشتمل بر متغیرهای ذینفعان، اثربخشی منابع، اثربخشی فرایندها، اثربخشی مدیریت کارکنان، روش رهبری، نوع راهبرد و عملکرد، معرفی و در قالب یک الگوی ساختاری جدید اعتبارسنجی شد. نتایج حاصل در گام نخست، بیانگر برازندگی ایدهآل الگوی پیشنهادی است. بهلحاظ شدت روابط بین متغیرها در الگوی توسعهیافتة بیاسسی، بهترتیب، سطح اثربخشی مدیریت کارکنان، سطح اثربخشی منابع، روش رهبری و سطح اثربخشی فرایندها بیشترین تا کمترین «تأثیر مستقیم» را بر عملکرد یک سازمان دارند. همچنین، روش رهبری، سطح اثربخشی مدیریت کارکنان، سطح اثربخشی منابع، نوع راهبرد، سطح اثربخشی فرایندها و درنهایت، ذینفعان، بیشترین تا کمترین «تأثیر مستقیم و غیر مستقیم» را بر عملکرد سازمانی دارند. مدیران میتوانند از الگوی پیشنهادی این پژوهش برای سنجش عملکرد سازمانهای مختلف و وزندهی به ابعاد مختلف مد نظر در فرایند سنجش عملکرد استفاده کنند. | ||
| کلیدواژه‌ها | ||
| ارزیابی عملکرد سازمانی؛ الگویابی معادله‌های ساختاری؛ بنیاد اروپایی مدیریت کیفیت؛ تلفیق الگوهای مدیریت کیفیت فراگیر؛ کارت امتیازی متوازن | ||
| عنوان مقاله [English] | ||
| An analysis of a new combined structural model of the Balanced Scorecard and European Foundation for Quality Management models | ||
| نویسندگان [English] | ||
| Mohammad Sharifi-Tehrani1؛ Javad Yousefi2 | ||
| 1Ph.D. Candidate, Marketing Management, Faculty of Administrative Sciences and Economics, University of Isfahan, Iran | ||
| 2Instructor, Department of Tourism Management, Payame Noor University (PNU), Tehran, Iran | ||
| چکیده [English] | ||
| The present study aims to address the problem of inadequate coverage of various aspects of organizational performance by balanced scorecard (BSC) model through its developing based on the European foundation for quality management (EFQM) model. To this end, a developed BSC model, encompassing variables of stakeholders, resource effectiveness, processes effectiveness, human resource management effectiveness, leadership method, strategy and performance was proposed and, then, validated in a new structural model. The findings firstly revealed an appropriate fitness of the proposed model. Regarding the relationship among variables, staff management effectiveness, resource effectiveness, leadership method and processes effectiveness, respectively, imposed the most “direct impacts” on the organizational performance. On the other hand, “summated impacts” (direct and indirect) on the organizational performance were imposed by leadership method, staff management effectiveness, resource effectiveness and stakeholders variables, respectively. Managers can apply the model suggested in this study to measure performance in the respective organizations as well as a weighting criteria guide on how to accurately measure different dimensions of performance. | ||
| کلیدواژه‌ها [English] | ||
| Balanced scorecard (BSC), combination of total quality management models, European Foundation for Quality Management (EFQM), organizational performance measurement, Structural Equation Modeling | ||
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