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ارائه مدل مفهومی بلوغ تعالی سازمانی مبتنی بر قابلیتهای سازمان (مورد مطالعه: شرکت ارتباطات سیار ایران (همراه اول)) | ||
| مدیریت صنعتی | ||
| مقاله 2، دوره 11، شماره 1، 1398، صفحه 21-44 اصل مقاله (1.21 M) | ||
| نوع مقاله: مقاله علمی پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22059/imj.2018.263644.1007477 | ||
| نویسندگان | ||
| حسین صفری* 1؛ محمدرضا صادقی مقدم2؛ نیما گروسی مختارزاده3؛ محسن مرادی مقدم4 | ||
| 1استاد، گروه مدیریت صنعتی، دانشکده مدیریت، دانشگاه تهران، تهران | ||
| 2دانشیار، گروه مدیریت صنعتی، دانشکده مدیریت، دانشگاه تهران، تهران، ایران | ||
| 3استادیار، گروه مدیریت صنعتی،دانشکده مدیریت، دانشگاه تهران، تهران، ایران | ||
| 4دانشجوی دکتری، گروه مدیریت تولید و علمیات، دانشکده مدیریت، دانشگاه تهران، تهران، ایران | ||
| چکیده | ||
| هدف: در دو دهه اخیر استفاده از مدلهای تعالی کسبوکار بسیار رایج شده است و شرکتهای زیادی برای ارزیابی عملکرد خود از این مدلها استفاده میکنند. با وجود این، بررسی مقالههای بین سالهای 1994 تا 2017 نشان میدهد، شرکتها برای پیادهسازی و ارزیابی معیارهای این مدلها با مشکلات زیادی مواجهاند. همچنین در محیطهای با سرعت تغییر زیاد نمیتوانند موفقیت بلندمدت بنگاهها را تضمین کنند. بنابراین در این پژوهش تلاش میشود، تعالی سازمانی بر اساس دیدگاه قابلیتهای پویا بررسی و مدل‌سازی مفهومی شود. روش: در پژوهش حاضر مدل مفهومی بلوغ تعالی سازمان بر اساس دیدگاههای مبتنی بر منابع و قابلیتهای پویا و از طریق مرور ادبیات و تحلیل محتوا ارائه شد و با استفاده از مدل‌سازی معادلات ساختاریافته به تأیید رسید. در انتها سطوح بلوغ مرتبط با آن با روش دلفی فازی طرحریزی و در شرکت ارتباطات سیار ایران بهکار گرفته شد. یافتهها: در این پژوهش تأثیر قابلیتهای پویا بر مدلهای تعالی کسبوکار جهت پایداری نتایج عملکرد سازمان، نشان داده شده است. نتیجهگیری: مدل مفهومی ارائه شده در این پژوهش کمک میکند که این دست مدلها با قابلیتهای سازمانی و فرهنگ تعالی یکپارچه شوند و سازمان را بهسوی عملکرد پایدار سوق دهند. | ||
| کلیدواژه‌ها | ||
| مدلهای تعالی سازمانی؛ قابلیتهای سازمانی؛ قابلیتهای پویا؛ دیدگاه مبتنی بر منابع و فرهنگ تعالی | ||
| عنوان مقاله [English] | ||
| Developing a Conceptual Model of Organizational Excellence Maturity Based on Organizational Capabilities (Case Study: Mobile Telecommunication Company of Iran (Hamrahe Aval)) | ||
| نویسندگان [English] | ||
| Hossein Safari1؛ Mohammad Reza Sadeghi Moghaddam2؛ Nima Garosi Mokhtarzade3؛ Mohsen Moradi Moghaddam4 | ||
| 1Prof., Department of Industrial Management, Faculty of Management, University of Tehran, Iran | ||
| 2Associate Prof., Department of Industrial Management, Faculty of Management, University of Tehran, Iran | ||
| 3Assistant Prof., Department of Industrial Management, Faculty of Management, University of Tehran, Iran. | ||
| 4PhD Candidate, Department of Industrial Management, Faculty of Management, University of Tehran, Iran | ||
| چکیده [English] | ||
| Objective: In the last two decades, the use of models of business excellence has become very common and many companies use models to evaluate their performance. Nevertheless, the review of the articles published between 1994 and 2017 shows that the firms have many difficulties wxploiting and evaluating the criteria for these models. They are also unable to ensure long-term success in firms with quickly changed environments. Therefore, in this study, organizational excellence is studied based on dynamic capability perspective and conceptual modeling. Methods: In the present study, the conceptual model of organizational excellence was presented based on resources and dynamic capabilities through literature review and content analysis and was confirmed by structural equations modeling. At the end, the related maturity levels were planned using fuzzy Delphi method and used in mobile communication company of Iran. Results: In this study, the effect of dynamic capability on business excellence model is shown to stabilize the performance results of the organization. Conclusion: The conceptual model presented in this study helps to integrate these models with organizational capabilities and culture of excellence and lead the organization to sustainable performance. | ||
| کلیدواژه‌ها [English] | ||
| Organizational excellence models, Organizational capabilities, Dynamic capabilities, Resource - based view, Culture of excellence | ||
| مراجع | ||
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آذر، عادل؛ غلامزاده، رسول؛ قنواتی، مهدی (1391). مدل‌سازی مسیری ـ ساختاری در مدیریت: کاربرد نرمافزار Smart PLS. تهران: انتشارات نگاه دانش. صفری، حسین؛ غلامی، نفیسه؛ عبادی ضیائی، علی (1394). مدلهای تعالی سازمانی EFQM، Malcolm Baldrige و Deming، تهران: مهربان نشر.
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