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پوردلان, نیلوفر, رحیم نیا, فریبرز, بهبودی, امید, شیخ الاسلامی, زینب. (1403). بررسی تأثیر محتوای تولیدشده در رسانه‌های اجتماعی توسط اینفلوئنسرها و کاربران بر قصد خرید مشتریان کم‌درآمد، کاربست مدل SOR. , 3(2), 260-287. doi: 10.22059/mmr.2024.382214.1113
نیلوفر پوردلان; فریبرز رحیم نیا; امید بهبودی; زینب شیخ الاسلامی. "بررسی تأثیر محتوای تولیدشده در رسانه‌های اجتماعی توسط اینفلوئنسرها و کاربران بر قصد خرید مشتریان کم‌درآمد، کاربست مدل SOR". , 3, 2, 1403, 260-287. doi: 10.22059/mmr.2024.382214.1113
پوردلان, نیلوفر, رحیم نیا, فریبرز, بهبودی, امید, شیخ الاسلامی, زینب. (1403). 'بررسی تأثیر محتوای تولیدشده در رسانه‌های اجتماعی توسط اینفلوئنسرها و کاربران بر قصد خرید مشتریان کم‌درآمد، کاربست مدل SOR', , 3(2), pp. 260-287. doi: 10.22059/mmr.2024.382214.1113
پوردلان, نیلوفر, رحیم نیا, فریبرز, بهبودی, امید, شیخ الاسلامی, زینب. بررسی تأثیر محتوای تولیدشده در رسانه‌های اجتماعی توسط اینفلوئنسرها و کاربران بر قصد خرید مشتریان کم‌درآمد، کاربست مدل SOR. , 1403; 3(2): 260-287. doi: 10.22059/mmr.2024.382214.1113

بررسی تأثیر محتوای تولیدشده در رسانه‌های اجتماعی توسط اینفلوئنسرها و کاربران بر قصد خرید مشتریان کم‌درآمد، کاربست مدل SOR

بررسی‌های مدیریت رسانه
دوره 3، شماره 2، 1403، صفحه 260-287    اصل مقاله (595.46 K)
نوع مقاله: مقاله پژوهشی
شناسه دیجیتال (DOI): 10.22059/mmr.2024.382214.1113
نویسندگان
نیلوفر پوردلان1؛ فریبرز رحیم نیا* 2؛ امید بهبودی1؛ زینب شیخ الاسلامی3
1دانشجوی کارشناسی ارشد، گروه مدیریت بازرگانی، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.
2استاد، گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.
3دانشجوی دکتری، گروه منابع انسانی، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد، مشهد، ایران.
چکیده
هدف: گسترش تکنولوژی و استفاده از رسانه‌های اجتماعی، شیوه‌های بازاریابی شرکت‏ها را تغییر داده و شکل‌های نوینی برای تأثیرگذاری بر مصرف‌کنندگان ایجاد کرده است، محتواهایی که توسط کاربران رسانه‌های اجتماعی منتشر می‌شود، نمونه‏ای از این شیوه‌های بازاریابی است. با توجه به این موضوع، هدف پژوهش حاضر، بررسی تأثیر کیفیت اطلاعات و اعتبار منبع محتوای به اشتراک گذاشته شده توسط مشتریان و کاربران، بر قصد خرید مشتریان کم‌درآمد است.
روش: پژوهش حاضر از نظر هدف، کاربردی و از نظر شیوة جمع‌آوری داده‌ها، پیمایشی ـ تحلیلی است. جامعة آماری پژوهش حاضر، کاربران عضو شبکه‌های اجتماعی اینستاگرام، توییتر، فیسبوک و... در مشهد در سال 1402 است. برای تعیین حجم نمونه، از قاعدۀ معادلات ساختاری، یعنی 5 تا 15 برابر تعداد گویه‏های پرسش‏نامه استفاده شده است؛ بنابراین از آنجایی که پرسش‏نامۀ پژوهش حاضر مشتمل بر 27 گویه است، حجم نمونه 135 (135=27× 5) تعیین شد که در نهایت 164 پرسش‏نامه جمع‌آوری شد. ابزار پژوهش پرسش‏نامۀ استاندارد بوده است. برای روایی ابزار، از روایی صوری با تأیید خبرگان، روایی سازه با بارهای عاملی، روایی هم‌گرا با AVE و روایی واگرا با آزمون فورنل لارکر استفاده و همه تأیید شد. پایایی ابزار پژوهش با استفاده از آزمون آلفای کرونباخ و پایایی ترکیبی انجام گرفت و تأیید شد. برای تجزیه‏وتحلیل داده‌ها و آزمون فرضیه‌ها نیز، از روش مدل‌یابی معادلات ساختاری با حداقل مربعات جزئی استفاده شد.
یافته‌ها: یافته‌های این پژوهش نشان داد که کیفیت اطلاعات و اعتبار منبع، بر اهمیت مرتبط با به ‌اشتراک‏گذاری مشارکتی توسط اینفلوئنسرها و کاربران در بین کاربران شبکه‏های اجتماعی تأثیر مثبت و معناداری دارد. همچنین مشخص شد که اهمیت مرتبط با به ‌اشتراک‏گذاری غیر مشارکتی توسط اینفلوئنسرها و کاربران در بین کاربران شبکه‏های اجتماعی بر قصد خرید مشتریان کم درآمد تأثیر مثبت و معناداری دارد.
نتیجه‌گیری: یافته‌های پژوهش نشان می‌دهد که تا چه اندازه اعتبار منبع و کیفیت محتوای به‌اشتراک گذاشته‌شده توسط دو گروه کاربران رسانه‌های اجتماعی و اینفلوئنسرها، می‌تواند بر قصد خرید مصرف‏کنندگان تأثیر بگذارد. همچنین راه‌کارهایی را برای بهبود استراتژهای بازاریابی و افزایش بازدهی کمپین‌های تبلیغاتی ارائه می‌کند.
کلیدواژه‌ها
کیفیت اطلاعات؛ اعتبار منبع؛ محتوای رسانه‌های اجتماعی؛ قصد خرید
عنوان مقاله [English]
Investigating the Impact of Social Media Content by Influencers and Users on the Purchase Intention of Low-Income Customers Using the SOR Model
نویسندگان [English]
Niloofar Pourdelan1؛ Fariborz Rahimnia2؛ Omid Behboodi1؛ Zeinab Sheikheslami3
1MSc Student, Department of Business Management, FFaculty of Economics and Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran.
2Prof., Department of Management, Faculty of Economics and Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran.
3PhD Candidate, Department of Human Resources, Faculty of Economics and Administrative Sciences, Ferdowsi University of Mashhad, Mashhad, Iran.
چکیده [English]
Objective
Nowadays, considering the variety of products and services offered by organizations, individuals review the desired product or service before making a purchase to reduce the uncertainty arising from decision-making. This issue is particularly significant among the low-income group, as these individuals benefit from a lower level of welfare and income (United Nations,2017). Content produced by consumers and influencers on social media plays an important role in shaping potential consumers' purchasing decisions by meeting their informational needs (Barta et al.,2023; Stephen,2016). Therefore, brands have shifted their marketing strategies and budgets more in this direction. Two factors, the quality of information and the credibility of the source, are among the determining factors in the impact of published content. The quality of information refers to the extent to which the shared content is understandable, sufficient, and objective (Monczka et al.,1998; Park et al.,2007). On the other hand, trustworthiness refers to the degree to which the message receiver accepts and trusts the message sender (Ohanian,1990). The more consumers consider the content available on social media to be of high quality or the source to be reliable, the more they evaluate the content as useful (Sussman and Siegal,2003). The aim of this research is to examine the impact of the information quality and source credibility of content published by users and influencers on social media pages on the purchase intention of low-income consumers.
Research Methodology
The present study is applied in terms of its objective and is survey-analytical in terms of its method and execution. The statistical population of the present study includes active users who are members of social networks such as Instagram, Twitter, Facebook, etc. The year is1402. To determine the sample size, the structural equation modeling rule of5 to15 times the number of questionnaire items was used. Therefore, since the present study's questionnaire has27 items, the sample size was determined to be between135 and405, with164 samples collected. The data collection tool in this research is a27-question questionnaire that consists of two sections. The first section includes questions related to the respondents' personal information, while the second section includes questions aimed at examining the impact of the content produced by influencers and customers on social media on the willingness of potential customers to pay more. In this section, the variable "information quality" was measured using three items adapted from the studies of Sussman and Siegel (2003) and Billey and Pearson (1983). The variable "source credibility" was adapted using four items from the studies of Sussman and Siegel (2003) and Bhattacharya and Sen (2006). The variable "importance related to participant sharing" was measured using eight items, and "importance related to non-participant sharing" was measured using eight items based on the scale developed by Dadavolu (2016). Additionally, "purchase intention" was measured using four items adapted from Luo et al. (2010). The scoring in this questionnaire was based on a5-point Likert scale (strongly disagree =1 to strongly agree =5). To determine the reliability of the questionnaire items, composite reliability was used, and to examine the convergent validity of the questionnaire, the Average Variance Extracted (AVE) test was conducted. Finally, to assess the discriminant validity, according to the Fornell-Larcker test, the square root of AVE should be greater than the correlation values between the constructs (Fornell & Larcker,1981). For data analysis in the descriptive statistics section, SPSS software was used, and for the inferential statistics section, Smart PLS3 software was used.
Findings
In this study, the variables of information quality and source credibility were considered independent variables, while the variables of user-generated content and influencer content (with dimensions of importance related to participatory and non-participatory sharing) were considered mediating variables. The purchase intention was considered the dependent variable. Twelve hypotheses were formulated in the present study, and data collected from active users in the virtual space were used for their analysis. The results showed a positive and significant relationship between the quality of information and the importance related to the sharing of influencer posts by both participating and non-participating users. This research also showed a positive and significant relationship between source credibility and the importance related to sharing influencer posts by both participating and non-participating users. Furthermore, a positive and significant relationship was found between the importance of sharing influencer posts by both participants and non-participants and the consumer's purchase intention. Ultimately, the findings confirm the role of information quality and the credibility of the sources of content published by influencers and users on the purchase intention of low-income consumers.
 
Discussion & Conclusion
The conceptual model of the research is a blend of the conceptual models of Tangher and Cartel (2023) and Onfry et al. (2022), and the innovation of this research lies in testing this model in a new statistical population. In addition to theoretical knowledge, the present study provides practical insights for marketers and managers to operate in the social media space. Social media managers should consider the role that influencers and users play in influencing people's decision-making. Low-income individuals, due to their limited budgets for purchases, scrutinize information published on social media more carefully than others. As this study also showed, the dimensions of information quality and source credibility have a significant impact on people's purchase intentions. Since the more real and tangible the content is perceived, the greater its impact on purchase intention, it is suggested that marketing managers utilize users and media influencers.
کلیدواژه‌ها [English]
Information quality, Source credibility, Social media content, Purchase intention
مراجع
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مالکی، حسین (1399). تأثیر بازاریابی محتوا بر قصد خرید و وفاداری به برند در شبکه‌های اجتماعی. دومین کنفرانس بین‎المللی نوآوری در مدیریت کسب‌وکار و اقتصاد. ‏شهریور 1399، تهران.

شکاری، حمیده و قره‌چاهی، حمیدرضا (1402). بررسی تأثیر بازاریابی محتوا و تبلیغات الکترونیک بر قصد خرید مشتری با توجه به نقش میانجی تبلیغات شفاهی الکترونیک. کنفرانس ملی چالش‌ها و راه‌کارهای نوین در مدیریت، حسابداری و صنعت بیمه، اردبیل.

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