ارتباطات اثربخش و سکوت سازمانی در شبکۀ بانکی کشور (مورد مطالعه: شهرستان سنندج)

Abbaspour, A. & Barootian, H. (2010). Examine the relationship between effective communication and organizational performance (Based on Achieve) in headquarters of the national Iranian Gas company in 2010. Journal of Human Resource Management and the Oil and Gas Industry, 4(10): 7-37.
(in Persian)

Akor, P.U. & Udensi, J.N. (2013). Function of interpersonal communication in rendering reference services in two university libraries in Nigeria. University of Nebraska- Lincoln.

Alipour, F.H. (2011). The relationship between organizational climate and communication skills of managers of the Iranian physical education organization. Procedia -Social and Behavioral Sciences, 30: 421-428.

Alvani, S. (2010). General manager. Tehran: Ney Press. (in Persian)

Assadi Shoki, F. (2010). Examine the role of relationship factors affecting the employee performance of tax administration (Gilan Province). Engineering Management, 4(37): 32-43. (in Persian)

Azad, A. (2008). The concept of information and communication and interaction between them. Library and Information Science, 11(2): 7-24. (in Persian)

Bagheri, G., Zarei, R. & Nik Aeen, M. (2012). Organizational Silence (Basic Concepts and Its Development Factors). Ideal Type of Management, 1(1):
47-58.

Beer, M. & Nohria, N. (2000). Craking the Code of Change. Harvard Business Review, 78 (3): 133-141.

Bowen, F. & Blackmon, K. (2003). Spirals of Silence: The Dynamic Effects of Diversity on Organizational Voice. Journal of Management Studies, 40 (6): 1393-1417.

Carriere, J. & Bourque, C. (2009). The effects of organizational communication on job satisfaction and organizational commitment in a land ambulance service and the mediating role of communication satisfaction. Telfer school of management, Career Development international, 14(1): 29-49.

Cheraghchi Haram, S. (2011). Organizational silence. Public Relations Central Bank, (507): 37-39. (in Persian)

Danaeefard, H. & Panahi, B. (2010). Analysis the attitudes job of employees of government agencies to explain the atmosphere employee silence and behavior of organizational silence. Bulletin Change Management, 2(3): 1-19. (in Persian)

Danaeefard, H., Fanny, A. & Barati, A. (2011). Explanation the role organizational culture in organizational silence in public sector. State Management, (8): 61-82. (in Persian)

Dyne, L.V., Ang, S. & Botero, I.C. (2003). Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs. Journal of Management Studies, 40(6): 1359-1392.

Farhangi, A., Safarzadeh, H. & Khademi, M. (2012). Organizational communication theory. Tehran: Rasa Press. (in Persian)

Grandey, A.A. (2000). Emotion Regulation in the Workplace: A New way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1): 95-110.

Gulshan, E. (1994). Study the problems structural and communication Tehran regional electricity company to domestic electricity consumers. Msc Thesis State Management. Tehran: Allameh Tabatabai University. (in Persian)

Islami, H. & Tajik, N. (2010). Organizational communication manager. Age Communication Quarterly, 1 (16): 105-138. (in Persian)

Jayaratne, W.M. (1986). The role of informal communication network in a multi – shift government sector business organization of a developing economy – sri lanka. Department of commerce and management, University of Colombo, 35-45. Available in: http://archive.cmb.ac.lk:8080/research/handle/70130/3738.

Johatch, M. (1997). Organization theory (modern, symbolic and postmodern perspective). Oxford University press.

Kakhki, A. & Zahedi, SH. (2012). A model for explaining the role of partnerships in improving the efficiency of public sector employees. State Management, 4(3): 69-90. (in Persian)

Khoneifar, H., Jandaghi, Gh., Shariati, F & Zrvandi, N. (2009). Examine the role of effective listening and organizational commitment. Quarterly Research of Human Resource Management University of Imam Hussein, 1(3): 147-170. (in Persian)

Knoll, M. & Van Dick, R. (2012). Do I Hear the Whistle…? A First Attempt to Measure Four Forms of Employee Silence and Their Correlates. Journal of Business Ethics, 113 (2): 349 – 362.

Kurzon, D. (2007). Towards a typology of silence. Journal of Pragmatics, 39 (10): 1673-1688.

Linardopoulos, N. & Betts, K. (2011). Optimizing interactive communication tools in online learning. Drexel University USA, 4 (1): 41-52.

Little John, S. (2002). Theory of communication. Wadsworth/ Thomson Learning.

Lunenburg, F.C. (2010). Communication the process, Barriers and improving Effectiveness. Schooling, 1 (1): 1-11.

Mahmoudi, H., Adibe Rad, N. & Muhammadi, Z. (2005). Effects of attention auditory- musical amount of active listening and communication patterns of couples. Family Research Quarterly, 1(4): 349-357. (in Persian)

Mazrooee, H., Bazargani, M., Ghazanfari, A. & Buzanjani, B.F. (2009). Presenting a model organizational communication for a military organization. Journal of Human Resource Management University of Imam Hussein, 2(1): 51-66. (in Persian)

Miller, K. (2007). Organizational communication. Tehran: Publications center Allameh Tabatabai University. (in Persian)

Mohammadi Kangrany, H., Shamokhi, T. & Hosseinzadeh, M. (2011). Analysis of formal and informal network relationships between organizational using network analysis approach. State Management, 3(6): 149-164. (in Persian)

Morrison, E.W. & Milliken, F.J. (2000). Organizational Silence: A Barrier to Change and Development in a pluralistic World. Academy of Management Review, 25 (4): 706-725.

Panahi, B., Veiseh, S., Divkhar, S. & Kamari, F. (2012). An empirical analysis on influencing factors on organizational silence and its relationship with employee’s organizational commitment. Management Science Letters, 2 (3): 735-744.

Pinder, C.C. & Harlos, K.P. (2001). Employee silence: quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20 (1): 331-369.

Podsakoff, P.M., Mackenzie, S.B., Paine, J.B. & Bachrach, D.G. (2000). Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, 26 (3): 513-563.

Quinn, R.E. & Spreitzer, G.M. (1997). The road to empowerment: Seven Questions Every Leader should Consider. Organizational Dynamics, 26 (2): 37-49.

Rajhans, K. (2012). Effective organizational communication: a key to employee motivation and performance. National Institute of construction management and research, 2 (2): 81-85.

Remus, M. & Aurelian, N. (2012). Management Communication: A Case Study of Interpersonal Manager- Subordinates Communication at Three High Schools from Bihor. Review of international comparative management, 13 (2): 248-256.

Robbins, A. (1999). Organizational behavior: concepts, controversies and applications. Prentice Hall; 7th Edition.

Samadi, A. & Keyvan, N. (2013). Examine the role of emotional intelligence in effective communication (case study managers branch of bank Mellat in Tehran city. State Management, 5(1): 129-148. (in Persian)

Sarmast, B. (2010). Communication skills in the organization. Institute for Humanities and Cultural Studies, 11 (124): 36-46. (in Persian)

Seiedjavadin, S.R., Heydari, H. & Moradi, S. (2009). Study of effective factors in employee empowerment in services case study in banking system. State Management, 1(2): 75-88. (in Persian)

Shannon, C.E. & Weaver, W. (1964). The Mathematical Theory of communication. The University of Illinois Press.

Sharifirad, G.R., Rezaeian, M., Jazini, A. & Etemadi, Z.S. (2012). Knowledge, Attitude and performance of academic members regarding effective communication skills in education. Journal of Education and health promotion, 1(42): 8-13.

Shirani, A. (2004). Administrative pathologists banking system country, problems and solutions. Improvement and change management studies, 13 (42): 171-188. (in Persian)

Shojaiea, S., Zaree Matin, H. & Baranic, G. (2011). Analyzing the Infrastructures of Organizational Silence and Ways to Get Rid of it. Procedia - Social and Behavioral Sciences, 30: 1731-1735.

Taghipour, A., Dzhban, R., Dezfooli, Z.K. & Naami, A.Z. (2011). Examine the relationship between communication skils and conflict resolution styles of managers empowerment employee. Research in Social Psychology, 1(2):17-43. (in Persian)

Talkhabi, A. (2010). Evaluation of communication skills in class teachers behavior and its relationship to a reasonable percentage of high school students in Tehran city. Quarterly New Thoughts in Education Sciences, 5(3): 25-43.
(in Persian)

Tulubas, T. & Celep, C. (2012). Effect of perceived procedural justice on faculty members’ silence: the mediating role of trust in supervisor. Procedia - Social and Behavioral Sciences, 47: 1221-1231.

Vakola, M. & Bouradas, D. (2005). Antecedents and consequences of organisational silence: an empirical investigation. Employee Relations, 27 (5): 441-458.

Yazdani, B. (2001). The importance of communication and its role in the organization. Journal of Human Science, (14): 39-86. (in Persian)

Zehir, C. & Erdogan, E. (2011). The Association between Organizational Silence and Ethical Leadership through Employee Performance. Procedia Social and Behavioral Sciences, 24: 1389-1404.