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بررسی رفتارهای مخرب کاری و رفتارهای شهروندی سازمانی از منظر تفاوتهای فردی کارکنان | ||
مجله علمی "مدیریت فرهنگ سازمانی" | ||
مقاله 8، دوره 14، شماره 1، فروردین 1395، صفحه 155-179 اصل مقاله (589.82 K) | ||
نوع مقاله: مقاله پژوهشی | ||
شناسه دیجیتال (DOI): 10.22059/jomc.2016.56511 | ||
نویسندگان | ||
عسل آغاز* 1؛ مهیار ضیایی2؛ گلناز فرزاد2 | ||
1استادیار دانشکده مدیریت، علم و فناوری دانشگاه صنعتی امیرکبیر، تهران، ایران | ||
2کارشناسی ارشد MBA، دانشکده مدیریت، علم و فناوری دانشگاه صنعتی امیرکبیر، تهران، ایران | ||
چکیده | ||
هدف این پژوهش، بررسی تفاوتهای فردی کارکنان (ویژگیهای شخصیتی و عوامل جمعیتشناختی) به عنوان عامل پیشبینیکنندة بروز رفتارهای مخرب کاری و رفتارهای شهروندی سازمانی است. جامعة آماری این پژوهش کارکنان شرکت بهرهبرداری راهآهن شهری تهران و حومه (مترو) هستند. برای گردآوری دادهها، پرسشنامه و برای تحلیل دادهها، نرمافزارهای SPSS و Smart PLS بهکار گرفته شد. نتایج نشان داد ویژگیهای جمعیتشناختی (بهجز تحصیلات) و همچنین، ویژگیهای شخصیتی بر بروز رفتارهای مخرب کاری و رفتارهای شهروندی سازمانی مؤثرند. بر اساس این پژوهش، رفتارهای مخرب کاری با برونگرایی و استقبال از تجربههای جدید رابطه ندارد، اما با روانرنجوری رابطة مثبت و با سازگاری و وظیفهشناسی رابطة منفی دارد. همچنین، رفتارهای شهروندی سازمانی، ارتباط مثبتی با برونگرایی و وظیفهشناسی دارند، اما با سایر ویژگیهای شخصیتی رابطة معناداری ندارند. نتایج این پژوهش نشان داد رفتارهای مخرب سازمانی را میتوان به دو نوع آشکار و پنهان تفکیک کرد و از آنجا که رفتارهای مخرب پنهان و کسانی که مرتکب چنین رفتارهایی میشوند، بهسختی تشخیص داده میشوند، پیشنهاد شده است عوامل مؤثر بر بروز چنین رفتارهایی در قالب پژوهش تجربی جداگانه بررسی شوند. | ||
کلیدواژهها | ||
تفاوتهای فردی؛ رفتارهای شهروندی سازمانی؛ رفتارهای مخرب کاری؛ ویژگیهای شخصیتی | ||
عنوان مقاله [English] | ||
Counterproductive Work Behavior and Organizational Citizenship Behavior: An Individual Differences Approach | ||
نویسندگان [English] | ||
Asal Aghaz1؛ Mahyar Ziaie2؛ Golnaz Farzad2 | ||
1Assistant Professor, Department of Management, Science and Technology, Amirkabir University of Technology,Tehran, Iran | ||
2MBA Graduate Student, Department of Management, Science and Technology, Amirkabir University of Technology,Tehran, Iran | ||
چکیده [English] | ||
The purpose of this study was to investigate the individual differences of employees (personality traits and demographic characteristics) as predictors of counterproductive work behavior (CWB) and organizational citizenship behavior (OCB). The population of this study included employees of Tehran Urban and Suburban Railway Operation Co. The research method adopted in this study was survey and the main tool for data collection was questionnaire. Data were analyzed using SPSS and Smart PLS. Results indicated that demographic characteristics (except educational level) as well as Personality traits impact on both CWB and OCB. We also found no relationship between CWB, extraversion and openness to experience but positive relationship between CWB and neuroticism, and negative relationship between CWB and conscientiousness. The results of this study also indicated positive relationship between OCB, extraversion and conscientiousness but no relationship between OCB and other personality traits. According to this study, since the covert CWBs and those who express such behaviors are hard to known, an examination of the antecedents of such behaviors was proposed. | ||
کلیدواژهها [English] | ||
Counterproductive work behavior, individual differences, Organizational Citizenship Behavior, Personality Traits | ||
مراجع | ||
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