Quality Function Deployment by Using Fuzzy Linear Programming Model | ||
| Industrial Management Journal | ||
| مقاله 6، دوره 8، شماره 2، پاییز 2016، صفحه 241-262 اصل مقاله (469.84 K) | ||
| نوع مقاله: Original Research Article | ||
| شناسه دیجیتال (DOI): 10.22059/imj.2016.60657 | ||
| نویسندگان | ||
| Jalil Hasan Ghasemy1؛ Aliyeh kazemi* 2؛ Mahnaz Hoseinzadeh2 | ||
| 1MSc. Student of Industrial Management, University of Tehran, Tehran, Iran | ||
| 2Assistant Prof. in Industrial Management, University of Tehran, Tehran, Iran | ||
| چکیده | ||
| Quality of products and services is considered as a key factor for customer satisfaction. Quality function deployment (QFD) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. The level of this satisfaction depends on the number of fulfilled requirements. It should be noted that this level varies according to the possible constraints. This paper aims to maximize customer satisfaction based on the possible limitations by using a fuzzy linear programming model. In this regard, customer requirements are prioritized by using fuzzy Delphi method and then the problem is changed to a linear programming model considering to the possible relationships in QFD. The proposed model is used as a case study for construction industry. After runnig the model, the percentage of optimal performance for each of the technical production requirements is defined. | ||
| کلیدواژهها | ||
| QFD؛ Fuzzy linear programming؛ Delphi fuzzy | ||
| مراجع | ||
|
| ||
|
آمار تعداد مشاهده مقاله: 2,997 تعداد دریافت فایل اصل مقاله: 2,652 |
||