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ارتقای فرهنگ احساسی و کیفیت روابط کارکنان‌ـ سازمان از طریق ارتباطات داخلی و تأثیر آن بر هواخواهی کارکنان در صنعت هتل‌داری | ||
| مجله علمی "مدیریت فرهنگ سازمانی" | ||
| دوره 19، شماره 2، تیر 1400، صفحه 281-301 اصل مقاله (844.43 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22059/jomc.2020.302011.1008038 | ||
| نویسندگان | ||
| داود قربان زاده* 1؛ محمد طالقانی2؛ آتنا راه حق1 | ||
| 1دانشجوی دکتری، دانشکدة مدیریت، دانشگاه آزاد اسلامی، واحد تهران شمال، تهران، ایران | ||
| 2دانشیار، دانشکدة مدیریت و حسابداری، دانشگاه آزاد اسلامی، واحد رشت، گیلان، ایران | ||
| چکیده | ||
| در پژوهش حاضر چگونگی مشارکت سیستم ارتباطی داخلی متقارن و رهبری پاسخگو در ارتقای یک فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان و اثر آن بر هواخواهی کارکنان میان کارکنان خط مقدم هتل بررسی شد. این پژوهش از نظر هدف کاربردى، شیوة جمع‌آوری اطلاعات پیمایشى، و به لحاظ بررسى روابط بین متغیرها همبستگى با تأکید بر مدل‌سازی معادلات ساختاری است. به منظور دستیابی به هدف پژوهش، داده‌ها از ۲۱۰ نفر از کارکنان خط مقدم هتل اسپیناس در سطح شهر تهران به روش تصادفی ساده جمع‌آوری شد. نتایج آزمون فرضیه‌ها با به‌کارگیری نرم‌افزارهای SPSS و SmartPLS3 حاکى از آن بود که ارتباطات داخلی (ارتباطات متقارن و رهبری پاسخگو) تأثیر مثبتی بر ارتقای فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان دارد. همچنین، فرهنگ احساسی مثبت و کیفیت روابط کارکنان‌ـ سازمان نیز تأثیر مثبتی بر هواخواهی کارکنان دارد. | ||
| کلیدواژه‌ها | ||
| ارتباطات داخلی؛ فرهنگ احساسی مثبت؛ کیفیت روابط کارکنان‌ـ سازمان؛ هتل؛ هواخواهی کارکنان | ||
| عنوان مقاله [English] | ||
| Promoting the Emotional Culture and Quality of Employee-Organization Relationships Through Internal Communication and its Impact on Employee Advocacy in the Hotel Industry | ||
| نویسندگان [English] | ||
| Davood Ghorbanzadeh1؛ Mohammad Taleghani2؛ Atena Rahehagh1 | ||
| 1PhD Student, Faculty of Management, Tehran North Branch, Islamic Azad University, Tehran, Iran | ||
| 2Associate Professor, Faculty of Management and Accounting, Rasht Branch, Islamic Azad University, Rasht, Iran | ||
| چکیده [English] | ||
| This study examines how the symmetrical internal communication system and responsive leadership contribute to promoting a positive emotional culture and the quality of employee-organization relationships and its effects on employees' advocacy among hotel frontline staff.The present research is an applied project in terms of purpose, a survey in terms of data collection method, and a correlational study based on structural equation modeling in terms of data analysis method. In order to achieve the aim of the research, the data were collected from 210 frontline employees of Espinas Hotel in Tehran through simple random sampling method. The results of testing hypotheses using SPSS and SmartPLS software indicate that internal communication (i.e., symmetrical communication and responsive leadership) has a positive effect on promoting positive emotional culture and the quality of employee-organization relationships. The positive emotional culture and the quality of employee-organization relationships in turn have a positive effect on employee advocacy. | ||
| کلیدواژه‌ها [English] | ||
| Positive emotional culture, Quality of employee-organization relationships, Internal communication, Employee advocacy, Hotel | ||
| مراجع | ||
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