University of Tehran Electronic Journals Database


1.	Measurement of Internal Service Quality by Using Servqual Model and the Level of Internal Marketing of Great Tehran Gas Company and the Relationship between Internal Marketing practices and External Service Quality


	View Article PDF 180.14 K

2.	Mixed Method Research Design:A preferable Approach in Management Studies


	View Article PDF 186.62 K

3.	Country- of- Origin Influence on Customer Purchase Decision


	View Article PDF 135.69 K

4.	Designing a Model for Measuring Customer Satisfaction in Development Banking: The Case Study of Bank of Industry & Mine


	View Article PDF 168 K

5.	Ranking of Efficient Units by Using DataEnvelopment Analysis and Analytical Hierarchy Process in


	View Article PDF 134.66 K

6.	Workaholism: the New Challenge of Human Resource Management


	View Article PDF 199.14 K

7.	Contradictory Affects of Technical Attributes On Customer Needs, Application of MODM in QFD


	View Article PDF 215.52 K

8.	Presenting a Goal Programming Model for Evaluating Iranian Oil Refineries


	View Article PDF 176.63 K

Measurement of Internal Service Quality by Using Servqual Model and the Level of Internal Marketing of Great Tehran Gas Company and the Relationship between Internal Marketing practices and External Service Quality