1.

Providing a Multidimensional Measurement Model for Assessing Mobile Telecommunication Service Quality (MS-Qual)

صفحه 7-29
Seyed Yaghoub Hosseini؛ Manijeh Bahreini Zadeh؛ Alireza Ziaei Bideh

2.

Innovation Strategies, Performance Diversity and Development: An Empirical Analysis in Iran Construction and Housing Industry

صفحه 31-60
Esmaeil Malek Akhlagh؛ Mahmoud Moradi؛ Mehran Mehdizade؛ Nahid Dorostkar Ahmadi

3.

Spirituality and Theism in Organization: Characteristics of a Theistic Management

صفحه 61-79
Hamed Bordbar؛ Sajjad Askari Matin

4.

Comprehensive Performance Evaluation Using FAHP-FVIKOR Approach Based on Balanced Scorecard (BSC): A Case of Yazd's Ceramic and Tile Industry

صفحه 81-104
Saeid Saeida Ardekani؛ Ali Morovati Sharifabadi؛ Maryam Jalaly؛ Mahmoud Eghbali Zarch

5.

The Impact of Co-Production on Customer Loyalty in Banking Services: A Case of Saman Bank

صفحه 105-129
Mirza Hassan Hosseini؛ Vahideh sadat Hosseini

6.

The Eight Managerial Competencies: Essential Competencies for Twenty First Century Managers

صفحه 131-152
Mahdieh Sadat Khoshouei؛ Hamid Reza Oreyzi؛ Aboulghasem Noori

7.

Investigating the Effects of Brand Identity on Customer Loyalty from Social Identity Perspective

صفحه 153-178
Ali Shirazi؛ Hanzaleh Zeynvand Lorestani؛ Ahmadreza Karimi Mazidi


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